Privacy policy
THE PROPERTY MANAGEMENT DEPARTMENT UNDER THE PRESIDENT OF THE RUSSIAN FEDERATION.

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Privacy policy

The Privacy policy for the Federal State Autonomous Enterprise “Resort Complex Planernoe” managed by the Property Management Department under the President of the Russian Federation.

We place great importance on user data security. We consider the confidentiality and security of personal data from our guests to be a highly important responsibility.

The current Privacy Policy applies to all information that the hotels which make up the Federal State Autonomous Enterprise “Resort Complex Planernoe” (hereinafter – the Institution) might obtain from guests when booking a room or service on the hotel website, when using the websites of hotels that are part of the Institution, and when using the analytics systems, the Online Consultant form and the Feedback form.

This policy may be subject to changes so we recommend that you occasionally re-read it.

Data is collected by the Institution when users visit its websites.

Our Institution’s websites collect and record the personal data which you provide. It occurs at the moment when a booking form, conference hall rental application, or feedback form is filled out, or when uploading a personal testimonial to a given web page.

Personal data includes any information required to identify an individual or a legal entity. Such information may include first and last names, the company name, email addresses, mobile phone numbers, and credit or debit card details.

Please note that by using our websites and providing your personal data, you agree to the Terms and Conditions of our Privacy Policy and give the hotel permission to process your personal data for informational purposes, to provide services, and to share your data with third parties for the aforementioned purposes.

Our Institution will not share your personal data with third parties without your permission, except for the data needed to provide required services to you.

How the Institution collects non-personal data when users visit its websites.

We also collect non-personal information, including information about your activity on the websites owned by the Institution. For example, we record the pages you visit, the links you click on, and other details about how you use our websites. We use Google Analytics and Yandex.Metrica to collect regular information sent to us by your web browser. This includes your IP address, the name of your web browser, the language you use, the amount of time you spend on each page, and their addresses. In order for our website to function properly, we need to conduct continuous analysis, and this is why we collect the data listed above. Web-analytics require the data sent by cookies. You can read the privacy policy terms & conditions of popular web-analytics services below:

Links to other websites

his Privacy Policy applies only to the data collected by our websites. However, it may contain links to external websites that are outside of our control. The privacy policy exercised by other websites does not fall under the Institution's jurisdiction. Once you go to other websites, please learn about their privacy policies before submitting any personal data to them. You can restrict the receipt of cookies by your browser or set it to automatically request such files to be processed. A number of websites will not perform their services and functions correctly without these files. They do not contain viruses harmful to your computer and they cannot launch third-party programmes. Our website also uses cookies, in particular, to collect non-personal data and to monitor user-website interactions. This allows us to take notice of your preferences and browser settings. Cookies only provide us with your non-personal data required for statistics and to improve how our websites function. Contact Us. If you have any doubts, would like to withdraw your permission to process your personal data, ask a question, or make a suggestion regarding our Privacy Policy, please contact us via email at: booking@planernoye.ru.

Use of Cookies.

A cookie is a small file with only one line of symbols in it. Your computer receives this file every time you visit a website for the first time. When you visit this website next time, this file will allow it to recognise your computer and web browser. Cookies often store information about the user such as your settings. You can restrict the receipt of cookies by your browser or set it to automatically process such files. A number of websites will not perform their services and functions correctly without these files. Remember that the information contained in cookies cannot help to identify the user. They do not contain viruses harmful to your computer and they cannot launch third-party programs.

Our websites also use cookies, in particular, to collect non-personal data and to monitor user-website interactions. This allows us to take notice of your preferences and browser settings. Cookies make your repeated interactions with our websites easier, since you will not have to type in the same information over and over again. This technology is safe and secure, and saves you time without risking your personal data. Cookies only provide us with your non-personal data, required for statistics and to improve how our websites function.

If you do not agree with this Privacy Policy, we kindly ask you to stop using our websites.

Use of the Institution’s websites by underage users.

Our websites will not accept any information from users under 18 years old without permission from their parents or legal representatives, including guardians.

Persons under 18 are not allowed to make any purchases or take other legally binding actions using the functions of our hotel websites without permission from their parents or legal representatives, including guardians, unless otherwise allowed by Russian Federation law.

The Institution reserves the right to make unilateral changes to the Privacy Policy of the hotels that make up the Institution’s in order to improve the quality of services provided, given these changes do not conflict with Russian Federation law.